Posts in tickets

December 11th, 2012  |  Filed under News

Black Rock City 2012 Population Update

This guy does NOT work for us.

When the peak population for Black Rock City 2012 was announced at noon on Friday of the event, the preliminary tally was 52,385, which seemed a bit low. We suspected there were more people in Black Rock City at its peak (which was actually Friday at 6am this year, by the way). So after the event, we went back and conducted a full and comprehensive audit …

After doing some pretty significant accounting and recounting, we determined that the actual peak population at the 2012 event was in fact 56,149. (Now, that’s not everybody who went to Burning Man, it’s just the peak population … a lot of people came late and/or left early this year, having planned ahead to avoid high-traffic ingress and egress times — did you notice the shorter wait times?)

Due to some new processes that were put in place in 2012, the count released on playa was low.  For fifteen years we’ve had a great record of recording accurate population tallies, and we place a high premium on capturing and reporting this important data.  We keep count because a) it’s really important for us to know how many people are out there (for a variety of reasons, not the least of which is production planning), and b) it’s required by our BLM permit requirement, as you’ve probably heard by now. Our population cap for 2012 was 60,900, and happily our peak population didn’t come close to bumping up against that total.

So there you are … we’re happy to be able to report the final population count for 2012 … and we’re glad we’ve worked out some kinks in our system to ensure proper reporting in the future.

 

November 19th, 2012  |  Filed under Participate!

How many theme camps can dance on the head of a Burning Man ticket?

They all want tickets

Have you come up with a theory about how Burning Man should handle ticket sales yet?

If not, congratulations:  you’re the only one.

My blogging colleague Jon Mitchell wrote about a pre-Halloween brain-eating session to discuss how Burning Man should handle ticket sales to groups – if it does that at all.  I attended that meeting because there was an open bar, and am pleased to report that their signature cocktail was a combination of black vodka, blue Curacao, and Sprite.  It was delicious.  Especially when you really stirred it around so the layers mixed.

The other thing I noticed was that of the 30-some people in attendance, there were 40-some theories about how Burning Man could best handle ticket sales – it was as though “radical incompatibility” were the 11th principle.

My impression is that discussions were equally convoluted at the Burning Man staff retreat.  I wasn’t there (I’m a volunteer), so I can only confirm that while the Org staff were out talking about the future of Burning Man I opened a bottle of 25 year tawny port which had a taste of leather and chocolate on the back palate.

There are no questions in this world as inflammatory and divisive as questions of identity – which is why what should be the bland and technocratic discussion of how to sell tickets gets so many people so worked up so fast.  How we handle ticket demand is widely seen as an indicator of who we are.  Burning Man is the participants – and the participants are the people with tickets.  Aren’t they? Read more »

August 6th, 2012  |  Filed under News

List of Voided Burning Man Ticket Numbers

Addendum:  We want to make sure you all know that our intention is not to screw over the buyers in this process, but rather to make sure they DON’T get screwed. Check the list for your ticket number.  If you purchased one of these tickets, please contact partiserv here: partiserv (at) burningman.com and we will assist you.

When our ticket office is alerted to situations where tickets are being sold for above face value, those tickets are voided and the ticket numbers are placed on our voided ticket list. If you’re wondering whether you might be holding (or are being offered) one of those voided tickets, you can find the (regularly-updated) list of them here on our ticket page.

Individuals selling tickets at above face value are notified that the ticket they purchased has been voided. If they can provide us with the original ticket and either proof that a sale wasn’t completed, or that a sale was reversed, they are considered for a refund. It’s also made clear to them that if they DID sell it, they should arrange to give a refund to the buyer, since they are now responsible for having sold something that is not good for its intended purpose.

If you’re holding one of these voided tickets, contact partiserv here: partiserv (at) burningman.com.

July 31st, 2012  |  Filed under News

Ticket Update, As We Approach August

And now for some ticket news. At this point, ALL tickets have been mailed out to those who purchased them — or they’re being tucked safely away at Will Call, if that’s what you specified. (If you have not received your tickets and are expecting them, contact our ticket support folks for help.)

Thanks to the fact that the BLM increased our population cap to 60,900 this year, we’ve got one more limited open sale of 1,000 tickets coming up this Friday August 3 at 12 noon PST. You must sign up beforehand to have access to the limited sale, and you can ONLY sign up during a twelve hour window on August 1 from 10am to 10pm PST — that’s TOMORROW– so, get ready! These tickets are non-transferrable, Will Call only, and yes, they will go FAST. More information and sign up on our tickets page. Read more »

July 8th, 2012  |  Filed under News

More Burning Man 2012 Tickets Becoming Available

On June 12 we announced that the BLM awarded Black Rock City LLC a one-year permit to hold Burning Man on the Black Rock Desert in 2012. We’re happy to report that in response to growing interest in the event, we were able to work with the BLM to increase the maximum population of Black Rock City to 60,900 participants in 2012.

Shiny Happy People, 2006. Photo by Jared Mechaber

Counter to misleading media coverage of this announcement, this does not mean that there will be 10,000 additional tickets available. In preparing for this year’s event we were working with a peak population of 58,000. Through the pre-sale last December, the main sale in February, the low-income ticket program, and the Directed Ticket Distribution process, we have officially allocated 57,000 tickets.

And now that we have a permit that allows for a maximum population of 60,900, it leaves us with a little bit of breathing room and a welcome opportunity to get more tickets out into our community, while thwarting scalpers who hope to capitalize off of the popularity of our event (to the detriment of our participants). Read more »

March 30th, 2012  |  Filed under Culture (Art & Music), Participate!, Technology

A Blue Electric Thread

One year back in the last century, after our peculiar yet determined convoy made it to Black Rock City through gate, unpacked and set up enough of our tents and shade, we did what everyone does and found ourselves skipping off into the playa dust like giddy children and making our way out to see that year’s Man up close and personal. We walked up his hay bale steps and it was still early dark, just nightfall with a few people milling about and large red and black fireballs boiling up near center camp to faraway cheers.

the Man 1998 by Andrew Penn

The Man stood tall over us and I touched the steel support that held his leg and at that moment also accidentally touched my friend and shocked him. After a breath we slowly tried it again and realized that one of us could hold the Man’s leg and then just barely almost touch a finger tip with another and this tiny, delicate thread of light neon blue electricity would dance between our fingers. It was so beautiful and unexpected, like it came to visit us and wanted to play a while. We formed a chain of people almost touching out from the leg, adding one after the other until eventually the person at the end of the chain would say, “I don’t feel it.”

When that happened, we’d move that person to the front at the Man’s leg and another line of us would form and barely touch finger tips until this repeated and another person from the rear was sent to the leg. This went on for a time until some other sparkly thing distracted us and we set out with one purpose across the dusty playa to investigate, leaving our discovery for others to enjoy.

This, of course, was right before Burning Man was officially declared dead.
Read more »

February 27th, 2012  |  Filed under News

Rolling Out the STEP System

The Urban Stoop by Craig Cooper and James Dufour, Photo by Jay Faulconer

Burning Man’s Secure Ticket Exchange Program (STEP) launches this week. STEP is an online system that facilitates the safe resale of tickets that have been purchased directly from Burning Man, and is designed to provide a hassle-free, secure way of buying and selling Burning Man tickets while avoiding scammers, counterfeits and scalpers.

We’ve created a comprehensive FAQ about STEP that will answer any questions you may have about the program … but we wanted to let you know how it’s going to roll out this week so you can plan accordingly. Here’s how it will go:

On Wednesday, February 29 at 12 noon PST, STEP will be opened to those who have tickets they want to sell. We’ll be emailing everybody who bought tickets through our Pre-Sale or Main Sale in the next two days, inviting you to sell your extra tickets into STEP. If you’re one of these people, watch your inbox for that email (if you don’t get an email by Thursday, visit http://tickets2.burningman.com/contact.php and select “Missing STEP email” from the drop down menu). People selling tickets into STEP will be credited the face value of the ticket and any delivery fees, but not the original service fees; Burning Man will cover the credit card merchant fees for the refund. You’ll be able to sell your tickets into STEP anytime until August 7, 2012 (if they are being held at Will Call), after which STEP will be closed.

On Friday, March 2 at 12 noon PST, we’ll open up STEP to those wanting tickets, inviting those who registered for the Pre-Sale and Main Sale but did not receive tickets to join the “want tickets” queue, on a first-come first-served basis. If you are one of those people, watch your inbox for an email containing sign up information in the next few days (if you don’t get an email by Thursday, visit http://tickets2.burningman.com/contact.php and select “Missing STEP email” from the drop down menu). When you opt to turn your original Pre-Sale or Main Sale registration into a sign up for the “want tickets” list, you will be signed up as requesting the same number of tickets through STEP as you originally requested.

When a ticket becomes available through STEP, the person at the front of the queue will be sent an email giving them an opportunity to purchase the ticket(s). Tickets will be sold at face value of the original ticket, plus service ($6/ticket + $1/order) and Will Call delivery fees ($12/order). You will only be offered the next ticket(s) available; unfortunately, we’re not able to maintain three queues for three separate ticket price points, so you will only have the option of whatever price point comes up next in the queue. If you decline the ticket(s) or don’t purchase them within 72 hours of their becoming available, the next person in the queue will be given the opportunity to purchase them. If you decline a ticket, you will lose your place in the queue and will not be able to sign up again.

All tickets purchased through STEP are non-transferable, and will be held at Will Call for pick up. If you purchase a ticket through STEP but then decide you cannot attend the event, you can sell it back into STEP for somebody else to purchase, as long as you do it before August 7, 2012.

If you have any questions, please review our FAQ.

February 15th, 2012  |  Filed under News, The Ten Principles

Ticket Update: Rebuilding Black Rock City 2012

Marian Goodell is a Founding Board Member of Black Rock City LLC, and Burning Man’s Director of Business and Communications.

PARAGRAPH UPDATES (2) below: 2/15/12: 9:15 PM PST

THE CHALLENGE WE FACE: DEMAND OUTSTRIPS SUPPLY

We promised we would get back to you by February 15th with our plans to resolve the ticket situation for Burning Man 2012. We all know there aren’t enough tickets for everyone who wants to participate in Black Rock City. However, it’s clear that the current situation has created holes in our social fabric. Many of the core volunteers, major interactive camps, art car projects, performance groups, and funded and unfunded art projects do not have enough tickets to bring their works to the playa. Here’s how we will remedy these challenges as fairly as we believe possible:

  1. Burning Man organizers and staff will issue tickets to major theme camps and art projects using a process outlined below.
  2. We will launch the STEP program on February 29th. Only those who registered and did not receive confirmation of tickets will be given access to STEP.
  3. Low Income ticket applications will be accepted beginning February 29th.

There’s no way to sugarcoat this: the hard truth is that there are a lot of you who want to come to Black Rock City to celebrate your participation in the Burning Man culture this year, but not everyone will be able to attend. That sentence is about as painful to write as it is for you to read. We dearly wish we could just welcome everyone who feels drawn to Black Rock City. But, as we have explained in Andie Grace’s blog post: “Radical Inclusion, Meet the Other Nine,” it’s not possible to simply increase the number of tickets available for Burning Man 2012.

And unfortunately, the random draw of the Main Sale left inordinately large numbers of our core contributors — art teams, theme camp creators, mutant vehicle builders, performers, and Burning Man volunteers — without tickets. In fact, the ratio was so unexpectedly large it has punched significant holes in Black Rock City’s artistic, civic and functional infrastructure, putting the integrity of the event itself at risk. If we let market forces play out as they could with the remaining available tickets, it’s likely that Black Rock City would be functionally untenable for many of the collaborations that comprise our desert event. Read more »