Posts in tickets

July 24th, 2014  |  Filed under News

Ticket Update: Shipping, STEP Closing, OMG Sale, Scalpers

The Man burns in 37 days, and if you’re nervous about getting to see it happen, we hear ya! Here are some updates about tickets to help you get there.

14_theme_caravansaryAlready bought tickets and wondering where they are? Don’t panic. Tickets are going in the mail every day. We anticipate they’ll all be in the mail by the end of next week (August 1), making their way into your eager hands.

The Secure Ticket Exchange Program (STEP) closes tomorrow at 12:00 pm PDT, which is Friday, July 25. If you have extra tickets slated for will call delivery, this is your last chance to submit them for resale to other Burners. If you still need tickets and are waiting in the STEP queue, offer links received before tomorrow at noon will be good for three more days (or 72 hours after they are sent).

Since the max population of Black Rock City will be 68,000 (same as last year), we’ve been able to free up some additional tickets for the community. In addition to the tickets sold back to participants, we’ve already put 1,500 tickets into STEP, and this week we’re adding 1,000 more. That means lots of people who have been in the queue for a long time will get tickets this week. Please note, however, the queue is quite long so signing up for STEP at this point is not advised.

We’re also placing 2,000 additional tickets in the OMG Sale, for a total of 3,000.  Registration for the OMG sale begins on Thursday, July 31 at noon PDT and ends on Monday, August 4 at 12pm PDT. The OMG sale begins at noon 12pm on Wednesday, August 6. Registration details and other ticket info can be found at tickets.burningman.com.

And finally, ahhhh, the topic of scalpers. We’ve published a list of voided tickets. These tickets have been reported as stolen, lost in delivery, or as being sold for above face value, which violates the principles of our culture and the terms of purchase. These tickets and vehicle passes cannot be used for entry to Burning Man 2014. Check this list before you buy a ticket from a third party to protect yourself.

To learn about buying tickets more safely, please read the Fraud Prevention & Third Party Buyer Info section of our ticket support page. For more information you can also check out the ePlaya thread about scalpers and scammers.

Hope to see you in the dust, folks!

July 17th, 2014  |  Filed under News

Update on STEP for Burning Man 2014

Ticket cuddle puddle!

Ticket cuddle puddle!

Here’s a quick update on the state of the STEP … the Secure Ticket Exchange Program.

Good news! The system is working! Over 2,500 tickets have been sold back through STEP, snapped up by eager Burners yearning for the playa.

Right around now lots of folks start deciding – for real – if they are or are not going to the playa this year. This means we expect a lot of tickets to change hands in the next few weeks. If you have an unneeded ticket to sell, get it into STEP (through your Burner Profile) before Friday, July 25 at 12pm (noon) PDT … that’s the deadline for submissions.

If you’re still looking for a ticket, we encourage you to exhaust all of your options. The best way, we’ve found, is to beat the bushes and shake the trees in your Burner community. Friday, July 25 is the last day ticket offer links will be sent out through STEP. Links are good for 72 hours from the time they are sent.

Keep at it, don’t lose faith, and we hope to see you on the playa!

More info on our ticket page  and in our help desk. Still have a question? Email ticketsupport here: ticketsupport (at) burningman.com.

April 15th, 2014  |  Filed under News

STEP – Launch Delayed Until April 21

Computer Hell

Computer Hell

We’re postponing launch of the Secure Ticket Exchange Program (STEP) for at least 24 hours until we resolve an issue relating to people who’ve used Gmail to register a Burner Profile in the past two weeks.

Gmail users have not been receiving confirmation emails that allow them to complete their Burner Profile account, or request a password reset. Because STEP — which is linked to Burner Profiles — is a first-come, first-served system, we want to ensure people using Gmail are fully registered before launching the program.

We expect to have this resolved quickly and will update this post to announce a new launch date and time for STEP.

UPDATE: Monday, April 21, at 12pm (noon) PDT, STEP will open to participants who want to submit their tickets for resale. The following day, Tuesday, April 22, at 12pm (noon) PDT, participants wishing to purchase tickets will be able to register for STEP. Full details on the ticket page.

February 25th, 2014  |  Filed under News

How to Have a More Pleasant Ticket Buying Experience …

Ticket cuddle puddle!

Ticket cuddle puddle!

Hi everybody!

A couple of things that may help you tomorrow (that’s Wednesday, February 26, starting at 12:00 noon PST) during the Individual Sale.

Your best bet for getting into the sale easily is to use the unique link that was in your confirmation email. If that’s not possible for you, you’ll want to use the button that will appear on the top of tickets.burningman.com (note: this will require you to manually enter your unique access code during the purchase process.). Lastly, you can always access your information in your Burner Profile, but be forewarned that this system can’t handle quite the capacity of the ticketing system.

We know you’re eager, but clicking the link before 12pm (noon) PST on Wednesday, February 26 will only give you an error message, so try to be patient and wait for noon. Not sure when 12pm (noon) PST is in your timezone? Here’s a handy timezone calculator.

Also know that during the purchase process you will be requested to either sign in to or register a Ticketfly account. It will not recognize your Burner Profile username and password (though we are working to make that a reality in the future). Even if you have a pre-existing Ticketfly account, please create a new one using the same email address as you’ve listed in your Burner Profile.

Thanks and happy ticketing!

February 12th, 2014  |  Filed under News

Directed Group Sale Update

Ticket cuddle puddle!

Ticket cuddle puddle!

During the Directed Group ticket sale earlier today we encountered a technical issue on the Burning Man side of the operation. Our new ticket vendor, Ticketfly, worked with us to quickly identify and isolate the issue and then developed, tested and deployed a solution. The entire process took about 30 minutes.

During this time, inquiries to the Burning Man ticketing support desk skyrocketed with participants concerned they would not be able to purchase tickets. With the help of Ticketfly’s support team we were able to reply to and help all of those who contacted us.

We want to acknowledge and appreciate Ticketfly’s instant response to this situation. Their troubleshooting, quick thinking, and problem-solving allowed the sale to get back on track quickly and everything is now running smoothly.

Rebecca Throne
Ticket Operations Manager
Burning Man

January 28th, 2013  |  Filed under News

2013 Low Income Ticket Program Underway

Ticket cuddle puddle

The Low Income Ticket Program for Burning Man 2013 is now accepting applications!

The Low Income Ticket program provides 4,000 tickets (at $190 each) — while supplies last — to those who provide proof of financial hardship. Our Ticketing department reviews each application and awards tickets to those who are best able to demonstrate need. Applicants should receive a response within 4-6 weeks of submitting their application. These tickets are non-transferrable and must be purchased and picked up at Will Call in Black Rock City.

Visit our ticketing page for information about how to apply. We will announce via the Jackrabbit Speaks Newsletter when these tickets are gone.

Good luck!

UPDATE (4/15/13): The 2013 Low Income Ticket program is no longer accepting applications. The process of reviewing applications and awarding tickets is still in progress.

January 11th, 2013  |  Filed under News

Announcing Burner Profiles

Black Rock City from afar on Burn night. Photo by Cameron Grant

Burning Man is excited to announce the launch of Burner Profiles, a system to help facilitate the flow of information we regularly collect from Burning Man participants for ticket sales, theme camp and art installation registration, mutant vehicle applications, What Where When submissions, and other things that people do and create for Black Rock City.

Initially, the Burner Profile will be used as part of the pre-registration process for ticket sales to Burning Man 2013. To create your profile and pre-register for access to ticket sales, the only information you’re required to provide is your first name, last name, email address, and mailing address. That’s it … the same info required whenever you buy Burning Man tickets. Read more »

January 4th, 2013  |  Filed under News

Burning Man 2013 Ticket Sales

Yeah, it’s like that …

We’re excited to announce the sales plan for tickets to Burning Man 2013. Burning Man is making 58,000 tickets available, 3,000 of which were already made available through the Holiday Sale. Details regarding the remaining 55,0000 are outlined below. You’ll notice we’re doing things differently this year. We’ve listened, we’ve learned a lot and we’ve worked hard to come up with a plan that we believe will meet the needs of the greatest number of people possible.

We’ve included the general gist below, but you can find all the nitty-gritty details on tickets.burningman.com, and answers to your questions in our Ticketing FAQ and spiffy new online ticketing forum.

PLEASE NOTE: Pre-registration is required in order to gain access to any of our sales for 2013. Once you’ve registered you will be able to participate in the first-come first-served sales. So … here’s the plan:

55,000 Tickets for Burning Man 2013 will be sold as follows (details below):

1. Directed Group Sale (10,000 tickets) – January 30 (Pre-registration required)
2. Individual Sale (40,000 tickets) – February 13 (Pre-registration required, February 6-10)
3. Secure Ticket Exchange Program (STEP) – February 28-July 31
4. OMG Last Chance Sale (1000+ tickets) – August 7 (Pre-registration required, August 2-5)
5. Low Income Ticket Program (4,000 tickets) – Application required

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Directed Group Sale: 10,000 tickets
We are once again taking steps to ensure critical theme camp, art installation, and mutant vehicle crews gain access to tickets. In addition to supporting the core social infrastructure of Black Rock City, providing these groups with access to tickets early on will decrease demand (and therefore competition) for tickets in the main Individual Sale. 10,000 tickets at $380 each will be offered to these core crews on Wednesday, January 30. Group leaders will receive an email on Friday, January 11, 2013 with detailed information about how to provide their core group members with access to the Directed Group Sale. These tickets are transferable and eligible for STEP.

Individual Sale: 40,000 tickets
The Individual sale will make 40,000 tickets available at $380 each, with a maximum of 2 tickets per person. To participate in the Individual Sale, you must pre-register between Wednesday, February 6, 2013 at 12pm (noon) PST and Sunday, February 10, 2013 at 12pm (noon) PST. Detailed information about how to register for this sale will be available in mid-January at http://tickets.burningman.com. This first-come first-served sale begins at 12pm (noon) PST on Wednesday, February 13th. These tickets are transferable and eligible for STEP.

NOTE: There will not be tiered pricing for this sale – all 40,000 tickets are $380. (If you’re curious about how this compares with the ticket prices for major festivals, please see “Where Does My Ticket Money Go?“.)

Secure Ticket Exchange Program (STEP)
We’re bringing back STEP to facilitate the secure, safe, hassle-free exchange of tickets. People wishing to purchase tickets may register to enter the STEP queue starting Thursday, February 28, 2013 at 12pm PST at http://tickets.burningman.com. When tickets are put into STEP by ticket holders, the person at the front of the queue will be offered the opportunity to purchase them (maximum of 2 tickets per person). STEP will close on Wednesday, July 31, 2013 at 12pm PST. Stay tuned to the Jackrabbit Speaks email newsletter for details about the STEP process. Tickets bought through STEP are transferable, but they are ONLY available for pickup at Will Call.

OMG Last Chance Sale: 1,000 tickets
For those who decide at the last minute that they Absolutely Must Go To Burning Man, and to further combat scalpers, we will sell 1000 tickets at $380 each, maximum of 2 tickets per person. In order to participate, you must pre-register between Friday, August 2 at 12pm (noon) PST and Monday, August 5, 2013 at 12pm (noon). Details for how to register will be available at http://tickets.burningman.com. This first-come first-served sale starts Wednesday, August 7, 2013 at 12pm PST. Tickets purchased through the OMG sale are transferable but will not be shipped — they are held for pick up at Will Call only.

Low Income Ticket Program: 4,000 tickets
Our Low Income Ticket program starts accepting applications on January 10, 2013 and will provide 4,000 tickets ($190/each) to those who provide proof of financial hardship, while supplies last. Our Ticketing department reviews each application and awards tickets to those who are best able to demonstrate need. Applicants should receive a response within 4-6 weeks of submitting their application. Visit our ticketing page for information about how to apply. These tickets are non-transferrable and must be purchased and picked up at Will Call in Black Rock City.
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OTHER THINGS TO KNOW …

Ticket Fulfillment – June 03 – July 15
Shipping tickets in the summer allows folks a longer window to buy and sell tickets through our Secure Ticket Exchange Program (STEP), helps put a damper on the scalper market, limits the amount of time scammers have to counterfeit tickets and sell them to unsuspecting Burners, and allows us to include a printed Survival Guide with each ticket. Tickets purchased in the Holiday Sale, the Directed Group Sale and the Individual Sale will start shipping in early June. We cannot give you an exact delivery date since that depends on where they are being sent, the USPS, and other factors outside of our control. But rest assured: you will receive an email when your tickets have shipped.

Don’t Panic! A Word About the After-Market
Each year, we see a lively after-market kick up during the summer, when many tickets change hands as people realize they can’t make the trip to BRC — and others realize they can. If you’re unable to get a ticket through one of the above means, don’t panic! The likelihood of your being able to acquire a ticket is quite good if you keep your ear to the ground and tap into your community. In 2012 tickets to the event became available in August, as they do each year.

What About Scalpers?
A big worry about tickets in 2012 was that scalpers had scooped up a huge number of Burning Man tickets. However, our research shows that less than 1.5% of the total tickets in circulation were available on scalper sites, which is extraordinarily low for an event as large as ours. In order to thwart scalpers this year, we will be weeding out known scalpers through the pre-registration process, and spoiling the market by selling 1000+ tickets on August 7th. But ultimately, stopping scalpers is up to you. As long as there’s no demand, they’ll be stuck with their supply.

Why Not Implement Identity-based Ticketing (Non-Transferable, Name-on-Ticket)?
There are valid points on both sides of this question, and it’s something we’ve thought about and discussed at length. In addition to logistical and administrative challenges (including increased wait times at the gate), non-transferable tickets would put an end to the acts of gifting that frequently happen with Burning Man tickets — we don’t want to see that tradition die. For more information, see this blog post from Larry Harvey.