Comments on: Ticket Update, As We Approach August

By: Dave

Dave — Mon, 13 Aug 2012 15:17:02 +0000

I guess the lesson I’ve learned is to never use STEP again. I will gladly pay a fraction more through Stubhub to not be locked out of re-selling my tickets during the month of August. STEP closing down on August 7th has screwed over anybody who tried to adhere to the organizer’s wishes and bought their tickets through STEP. I can’t even get a reply to my emails. I’m telling everyone I know to never use STEP. Instead I’m going to tell them “Scalping is legal in Nevada, where our event takes place. Everything Stubhub and other ticketing sites are are doing is legal. There’s no legal recourse we have to stop them.” And they won’t stick you with tickets you can’t use three weeks before the event.

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By: Dave

Dave — Sat, 11 Aug 2012 17:11:50 +0000

I have 2 tickets that I released back into STEP on August 6th. Haven’t heard anything back so I don’t think they were claimed and now STEP is closed. I wish I could get them to others who need a ticket but the way I’m understanding the system that’s not possible. Either I claim my ticket at will call or no one does. $390 x2 is a lot of money to have to eat when there are still 2 weeks to transfer it to someone else’s name at face value, not trying to make any money here. Why is STEP closed now?

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By: dom

dom — Fri, 10 Aug 2012 06:51:22 +0000

I have 2 tickets for sale at face value $320. dominic.glazewski here: dominic.glazewski (at) nomura.com

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By: U. R. Scrood

U. R. Scrood — Wed, 08 Aug 2012 20:46:33 +0000

I knew this would happen and it did. A friend just found she can’t go this year and has a STEP ticket. She needs to sell it back to STEP or to someone else, but now can’t. She will eat the cost (which will hurt her financially at a very bad time for her) and some other person can’t go because her ticket is now untransferable. Burning Man continues to screw the veteran burners right to the end (she was help build the Temple in 2001).

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By: Nikki.O

Nikki.O — Wed, 08 Aug 2012 00:36:57 +0000

I’m in the same situation as Negar. I purchased STEP tickets & need to resell them into the STEP program. I emailed customer support asking how this was possible & have not gotten a response. Today is August 7th & it looks like it’s the last day to sell tickets into the program. I’m at a loss for what to do. I am trying to do the right thing by selling them back before the cut-off. I know the ticket crew must be swapped with Burning Man less than 2 weeks away. However, it’s extremely frustrating to be trying to follow the process and feel like I am going to get stuck with a $390 ticket with no way to get it into the hands of someone who wants to go. Please help

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By: Negar

Negar — Tue, 07 Aug 2012 23:10:00 +0000

I have tickets that I got from step that I need to sell back. Based on what I see on the website the step is now closed. What am i supposed to do with these tickets that now I can not sell back? Exchange, transfer or do anything with?

It seems there are people out there that need tickets and I don’t need mine but now I have no way of getting these tickets to them.

I am very frustrated with this system. What are my options?
:(

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By: RangerTom

RangerTom — Mon, 06 Aug 2012 11:46:13 +0000

I’ve just watched a very disturbing video in which a 2012 Burning Man ticket is destroyed. This doesn’t make any sense!

https://vimeo.com/47008899

Who would do such a thing?

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By: mudpuppy

mudpuppy — Sun, 05 Aug 2012 03:54:03 +0000

Worked fine, you guys did good.

As expected, plans come together & fall through, the tickets shuffle around. Not aware of anyone locally who got shut out. MAYBE they didn’t get one right off the bat, but they got one.

Only thing I’m disappointed in is the amount of yowling from people who are otherwise pretty resilient in the face of adversity.

Thanks, peace & love.

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By: IDJoe

IDJoe — Sat, 04 Aug 2012 02:42:24 +0000

I read the above post about the great job BMorg has done with ticket sales; how Step has worked wonderfully, and how BMorg has done everything they can.

I feel my anger start to rise.

But I sit back and tell myself, let it go, Joe.

Just let it go.

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By: Sunny

Sunny — Sat, 04 Aug 2012 00:26:49 +0000

Been waiting too. It’s a terrible user experience. What number am I? Is there a landing page if all tickets have been sold? Plus, I have a “connection timed out” message in the registration.inticketing.com embedded window. But that’s the same thing I had last year, when I ended up getting tickets.

I’m REALLY hoping for a fully re-engineered, name-based, computing resource ready ticketing system being ready for next year. This year has been a clusterf**k.

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